Update Support – always up to date
The Update Support program ensures that your users
automatically receive the newest version of TRICAD MS. This
means you benefit automatically from the numerous
improvements, enhancements and new functions.
Telephone
Support – help at the right time
Our Telephone Support program provides TRICAD MS users with
help and problem solving information on the telephone. We will
answer your questions, thus helping you to use TRICAD MS more
efficiently. Telephone Support is an important aspect of
getting the full economic benefit from TRICAD MS.
Our helpdesk is available continuously during office hours.
The helpdesk agents will automatically ring you back to
perform detailed problem solving. Our employees close in on
the problem through their conversation with you, and work out
a solution. In order to allow us to help you more quickly, we
would ask that you gather together the following pieces of
information before contacting the helpdesk:
- An exact description of the problem
- An exact description of the module
If you have an internet connection, our experts can inspect the problem directly via a remote control software NetViewer and solve the problem in a short time.
If needed, the user can accept his/her computer to be checked by our experts.
Further more files and directories can be transferred and moved to the right place with the FTP function.
The NetViewer application does not need a separate installation or administrator’s rights.
Safety-related reports for this tool can be obtained from the manufacturer’s homepage.
Optimum Service – optimum efficiency
Your preparation and our specialist support can help reduce
the time required to fix your problem considerably. The time
you save can be used instead on developing your projects.
Access the experience of our systems engineers, and benefit
from our services. |
